FREQUENTLY ASKED QUESTIONS

Unfortunately, subsequent changes to an order that has already been placed are not possible for system-related reasons. If you would like to cancel your order, please contact our customer service as soon as possible at service@greenforce.com . We will be happy to check whether a cancellation is still possible.

Most of our products are always available in our online shop at greenforce.com .
You can also find some of our products in selected retail stores – more information can be found here .

We are also increasingly represented in top restaurants. We are constantly working to ensure that our products are offered in more and more supermarkets and restaurants.

Unfortunately, we cannot retroactively apply a discount code to an order that has already been completed. However, if you would like to use a discount code on your next order, please make sure to enter it in the appropriate field during the order process.

If you would like to cancel your order, please contact our customer service as soon as possible at service@greenforce.com . We will be happy to check whether a cancellation is still possible.

Our discount codes are subject to certain conditions that you should consider before using them:

a) The amount of the discount may vary and is usually between 10-20%.
b) Some discount codes are only valid from a minimum order value (usually from 35 €).
c) Discount codes cannot be combined with other discounts or promotions (e.g. on already reduced products).
d) Discount codes can only be redeemed during the purchase (at checkout). Unfortunately, they can no longer be taken into account after the order has been completed.
e) Each discount code is only valid for a limited time and is subject to the respective terms and conditions.

If you have a complaint, please contact our customer service by email at service@greenforce.com or use our contact form .

So that we can help you quickly, we need the following information:
- A brief description of the situation.
- Information about the product concerned (e.g. name, batch number, best-before date).
- If possible, pictures that illustrate the problem.

We will get back to you as soon as possible and take care of your request!

We understand that it is important, especially for people with allergies and intolerances, to know exactly which ingredients are included. However, to protect our recipes, we cannot disclose all of the spices in our products.

If you suffer from an allergy or intolerance, please send a request to our customer service at service@greenforce.com . Let us know which products you are interested in and what allergy or intolerance you have. This way we can tell you quickly and reliably whether you can enjoy the respective product without any concerns.

In our online shop we offer our products at the best price. In retail, the packaging sizes vary. These size differences were introduced at the request of retailers. In addition, we only give retailers a non-binding price recommendation. The final selling price is set by the respective markets, so there may be price differences over which we have no influence.

Please dispose of each packaging component in the recycling container provided for it, such as the glass of our Ready Meals in the glass container. The packaging of our fresh products and Easy To Mix products can be disposed of in the yellow bag or yellow bin.

Bei einigen unserer Produkte sind wir aktuell auf Zusatzstoffe angewiesen. Das kann verschiedene Gründe haben, wie z. B. eine optimale Konsistenz, besseren Geschmack oder eine längere Haltbarkeit. Alle verwendeten Zusatzstoffe sind in der EU zugelassen und werden sowohl auf der Produktverpackung als auch in unserem Webshop transparent mit der jeweiligen Zusatzstoffklasse angegeben. Bei der Entwicklung neuer Produkte achten wir jedoch stets darauf, den Einsatz von Zusatzstoffen auf ein Minimum zu reduzieren.

The majority of our products are gluten-free and are marked "gluten-free" in the product properties. To make your selection easier, you can use the filter function in our online shop and filter specifically for "gluten-free". This will give you an overview of all gluten-free products. Please also note the detailed description of the individual products.
For 100% certainty, please also check the back of the package.

Yes, that's exactly what makes our powder products so versatile! You can refine the mixes with your favorite spices or ingredients to give them your personal touch.

Need some inspiration? Take a look at our preparation page – there you will find tips on seasoning, grilling, mixing and creative pimping!

A big advantage of our powder products compared to fresh products is their long shelf life. We guarantee a minimum shelf life of at least two months for orders placed via our website - in most cases even significantly longer.

Excluded from this are heavily discounted items whose shelf life may be shorter. However, this will be clearly communicated during the ordering process.

Ready-made Easy To Mix products can be kept in the fridge for 2-3 days or frozen for a longer shelf life of up to 6 months. Thanks to the powder form, you can mix exactly the amount you need - this way you avoid unnecessary food waste.

Yes, some of our Easy To Mix products are perfect for grilling. With a few simple tricks you can further optimize the taste of your grilled vegan substitute products. You can find the best preparation tips here .

Yes, that is possible! You can either freeze the Easy To Mix products already cooked and prepared or put them in the freezer raw but already shaped.

Yes, the packaging of our Easy To Mix products is water-repellent. If the outside of the packaging gets slightly wet, the powdered products inside should still be usable - provided the packaging is undamaged and not completely soaked.

Yes, you can easily freeze our chilled fresh products from the supermarket. This extends their shelf life to up to 6 months. However, after thawing, the products should be consumed quickly to ensure the best quality.

Yes, our refrigerated products are perfect for grilling! For example, you can put our vegan meatballs or vegan mini frikas on a shashlik skewer and marinate them with a fiery barbecue sauce. Then simply place them on the grill and let them get nice and crispy. Yummy!

For logistical reasons and to promote sustainability, we currently do not offer shipping of refrigerated products in our online shop. Instead, they are only available in stores. You can find more information here .

The shelf life of the ready meals is 12 months from the date of manufacture. The exact shelf life may vary, but we guarantee a minimum shelf life of 2 months, provided the jars are unopened, protected from light and stored at room temperature.

An exception may be made for heavily discounted goods with a best before date. This will be explained in the ordering process and on the product page.

Of course! The good thing is, they already taste delicious, but you can combine them perfectly with spices or side dishes of your choice to take them to the next level.

We are very sorry! We want you to be completely satisfied. In this case, please contact our customer service directly at service@greenforce.com .

So that we can process the incident quickly and easily, please send us:
- a few photos of the damage (e.g. broken glass or missing vacuum),
- and the information about which variety it is.

We will take care of it as quickly as possible and find a solution for you!

Shipping to: Germany:
Standard shipping to Germany costs 4.99 EUR (including VAT). Shipping is free for total purchases of 37 EUR or more (minus discount).

Shipping to Austria:
Standard shipping to Austria costs EUR 4.99 (including VAT). Shipping is free for total purchases of EUR 37 or more (minus discount).

Shipping to Switzerland:
Standard shipping to Switzerland costs EUR 9.99. Shipping is free for total purchases of EUR 49 or more (minus discount).

Shipping to the Netherlands, Belgium or Luxembourg (BENELUX):
Standard shipping to the BENELUX countries costs EUR 5.99. Shipping is free for total purchases of EUR 37 or more (minus discount).

We currently deliver to Germany, Austria, Switzerland, the Netherlands, Luxembourg and Belgium.

All orders in our online shop are shipped with DHL.

Your delivery will usually arrive in 1 to 3 working days. In exceptional cases, e.g. if there is a high volume of orders, delivery may be delayed to 5 to 7 working days. As soon as your package is being processed by DHL, you will receive a personal tracking number with which you can track the status of your delivery.

Unfortunately, we currently do not offer payment options via direct debit or bank transfer. However, you can easily complete your order using the following payment methods: PayPal, Apple Pay, Shop Pay, credit card or purchase on account via Klarna. Thank you for your understanding!